Frequently Asked Questions
Just a few Questions
I have a busy work schedule. Will I need to take time off from my job in order to participate in this Masterclass?
Not at all. All of the lessons are pre-recorded and available to watch whenever its convenient for you. The live Q&A sessions happen weekly and include morning, midday and evening sessions, so you can join the session that best fits your schedule.
What if I have a question on a specific lesson; do I need to wait until the weekly Q&A to get an answer?
No need to wait. Below each lesson video you'll find a place to submit any questions you may have. In many cases you'll see an answer posted (either in text or video format) within a couple of hours.
What happens if I don't complete the Masterclass by the official end date?
We understand that folks in our industry can get busy. You'll have full access to the Masterclass, including the answers to any questions posted by you and your classmates for a full year from the start date.
Will I receive a certificate of completion after finishing the Masterclass?
Yes! Upon completion of your Masterclass you will receive a unique and verifiable certificate of completion from Tangably. Employers and clients can use this certificate to verify your level of expertise.
Do I need to purchase design software in order to enroll?
In most cases no. Tangably Masterclasses are fully compatible with the free trial versions of ay Vectorworks design software. Keep in mind that most trials expire after 30 days, so you'll want to make sure you complete your Masterclass by the time the trial period expires.
What is your refund policy?
If you're unsatisfied with your Masterclass for any reason, simply notify us within 30 days of your class start date and we will refund 100% of your purchase price.
I'm part of a design team. Do you offer group discounts?
Still have Q's?
We answer 20 more questions below...
How is this course different from other training available?
Other software training requires you to set aside your business and responsibilities for several days to a week or more to attend day-long training sessions.
These training offerings are also rarely available nearby and require travel and accommodations to attend instruction.
This course utilizes the benefit of remote-learning to allow you to attend training from wherever you are located. Pick your most effective learning environment, Your desk in the morning before co-workers arrive, in a break room or empty conference room during your lunch hour, on the train during your commute, the comfort of your own home, or on the road while on tour.
Now you no longer have to set aside your priorities to advance your professional skills.
Isn’t a week-long intensive workshop a more valuable learning environment?
We all learn in different ways. Some prefer the immersive experience of workshops. We also offer these course types in some major cities. While this model of learning works for some, we find that what often happens is learning fatigue after the first couple hours of instruction. One of the greatest challenges is recalling useful workflows and techniques the following week when you are back at your office. After several days of new information, travel back home, and after catching up with correspondence that you put off while you were away from your desk...It’s likely that you will only be able to recall a fraction of the information that was covered.
So shorter training duration equals better results?
It seems counterintuitive, but the short answer is YES. What is important to understand about these courses is that overall they contain MORE instruction at a DEEPER level than what is attempted in the typical in-person workshop or webinar. The difference is that this information is studied over an extended time-frame.
The extended timeframe of these courses allows for recall, review, and time to put into practice the skills and workflow concepts covered in the lectures.
The concept of University Course vs. the Netflix Documentary
The science of learning shows that a course of cumulative lectures over an extended period of time is a more effective way of learning a new subject. We take time to understand and apply new information.
The alternate is like binge watching a few documentaries on Netflix. You may be profoundly moved by the subject matter presented during one documentary, but after the second or third… You have spent 4 to 6 hours glued to the same chair. Once you get a break to eat and sleep, the next day you often have trouble remembering what the take away was.
rather than simply binge-consuming the lectures and hoping something sticks in our brain.
Could I learn these lessons by watching videos on YouTube?
We all love YouTube when we are ready to be exposed to something new. Though, a few problems exist with the YouTube learning model.
- Much of the videos are simply marketing videos are too brief to teach deep workflow concepts.
- Often the examples used don’t apply to your industry or expertise or desired application.
- Few of the videos are actually composed by an experienced industry professional.
- The videos are not wholistic as workflow training and often only highlight a few new product features.
- Wading through commercial breaks is cumbersome. It’s why we originally paid for cable tv back in the day, and more-recently cut the cable switched to Netflix.
What we are offering is quality long-form Project-Based workflow instruction without the distractions that come with the “free” internet.
What is Project-Based workflow instruction?
Our courses focus on the idea that most of us learn best from applying principles directly to a challenge or a project. Lectures are organized around the workflow you will likely use everyday in your design studio or office, when designing or planning your next event.
Do’s and Don’ts only ring true when you do something and it dont work. And when you do something and you can see the result of your work.
This is a path we will take together in this course. Learning from the lecture, learning from practice, learning from each other. That’s how good habits are informed by best practices.
My company has a whole group of professionals that need training on this software. Should we book On-Site Custom Training with Tangably or should our whole team each enroll in this course?
We love working with teams and it’s great to meet all of you in person at one point or another. So we don’t want to discourage a potential On-site Training. We encourage that each member of your team enroll in this course. Work on the lectures and lessons at the time that meets the needs of each of your members individually. You will have the flexibility to each learn in your best and preferred method and pace. Each of you can track your own progress with the lectures. At the same time your team will be progressing on a similar timeline and ideally complete the course at the same juncture. This will allow the whole team to advance as one unit and apply new skills throughout the whole department or company. That can be one hell of a force-multiplier.
Once your whole team is on the same page regarding workflow and knowledge of tools, we can talk about higher-level training to further develop in-house customized workflow strategies, office standards, templating, and best-practices.
How does scheduling work if I’m in a different time-zone?
We understand, this is the entertainment industry. For many of us, we are lucky if we are in the same time-zone for more than a few days.
Courses are made available at regular intervals on a set schedule. Expect 3 to 4 lecture videos and corresponding curriculum per week. You will receive an email notification when a new lecture is available. You are free to watch this lecture and work through the lecture assignment on your own time. To stay on schedule, complete the lecture and assignment within a day or two of release.
How long is each lecture?
Lecture videos range from approximately 45 minutes to 15 minutes depending on the topic discussed. There will also be corresponding curriculum to read and follow along. In addition there will often be an assignment to complete as part of the lecture. Ultimately, you should budget for at least an hour per lecture to watch the lesson, read through the curriculum, and practice the assignment. Some will naturally complete these quicker, and others may need to take extra time to obtain sufficient understanding of the concepts presented.
Are the lectures LIVE in real-time?
All lectures are led by the course instructor in a pre-recorded video format. You can watch these lectures at your convenience.
What if I have questions during the course?
When learning new tools we all have questions. There are a few ways to address these questions as they arise.
- Post your question - Post any questions directly within the course portal. Don’t hesitate to ask questions that may seem obvious or “dumb”. Often others may be struggling with the same question you have. The instructor will reply to posted questions in a timely manner. You will also have the ability to see questions others have posted, and the corresponding answers to those questions. This is a great way to learn from your peers that are also taking the course.
- Weekly LIVE Q&A - Meet LIVE with the course instructor during a weekly Q&A session with other course attendees. Here we can discuss any lecture topics that have been posted during the week, and clear any road-blocks you may be having in the assignment workflow.
- Weekly office hours - The instructor will be available for scheduled office hours if you are in need of additional guidance or assistance regarding the course curriculum.
- One-on-One Coaching sessions - If the first few opportunities are not sufficient to answer your questions, or if you are looking to go above and beyond the course curriculum, you may schedule a Coaching Session on demand and retain the course instructor or another Tangably instructor to work with you one-on-one.
I don’t have a current copy of Vectorworks Spotlight Design Software. Will I still be able to attend this course?
All instruction in this course will focus on the tools available in the latest release and Service Pack available for Vectorworks Spotlight. If you do not have the latest version of the software, you can download a 30 day trail of the software at: [INSERT LINK]
Will my computer hardware be able to handle the design software required?
Vectorworks regularly updates the recommended hardware specifications for running their software. You can check those specifications here: [INSERT LINK]
Is my internet access sufficient to attend these courses?
We recommend that you have access to at least a broadband connection for the best course experience. That said, these courses are also available on your iOS or Android device as part of your purchase. If you have a mobile device with LTE service, that should be sufficient for accessing curriculum and watching lecture videos.
Is Tangably affiliated with Vectorworks a Nemestcheck company?
Tangably is a privately owned company independent of Vectorworks a Nemetscheck Company. For several years we have hosted Vectorworks User Groups in New York, San Francisco, Los Angeles, and online. Tangably has also offered hands-on training workshops in these cities and other international cities.
Why would I attend a Vectorworks Spotlight course offered by Tangably when there are training options offered by the software manufacturer? Are you competing directly with Vectorworks Training Department and their resources?
We have no intention to compete with Vectorworks and their training department. Tangably sees itself as a complementary service to the valuable software that Vectorworks offers. Ultimately, the better we train you to make use of design software, the better you do in business using Vectorworks software, your team gets more business, you hire more people to serve demand, and Vectorworks sells more software. With this intention of driving more higher-quality work to your business, everyone wins at the end of the year.
In the past, Vectorworks used to host a listing of third-party trainers. This provided a dynamic resource for software users that were looking for diverse training options.
In recent years, the corporate policy has been to no longer promote or favor third-party training support. Many of the third-party training resources of the past were part-time operations that did not match the expectation of quality that Vectorworks expects their training to meet.
Tangably is wholly different in that we offer training resources and coaching as our business model. We have made it our business to teach the skills and workflows that successful event technology and entertainment professionals use.
Vectorworks is a company that makes great design software. Tangably is a company founded by industry experts with real-world hands-on experience putting the software to task.
Prefer private on-site training or a custom internal Learning Management System (LMS) that evolves with your team?
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